Job: Desktop Support Technician

Title Desktop Support Technician
Salary contract
Location San Francisco
Job Information

Desktop/Device Support Technician

Job Description
Provides problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other related equipment. Provides informal training of computer/mobile device users. Provides support in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security. Provides technical training and knowledge transfer to department personnel/colleagues.

Qualifications
Experience setting up computer workstations with all applicable software drivers, applications, and network client modules as typically acquired in 3 to 5 years.
Minimum of 2 years experience in a customer service capacity.
Programming, design, structured development techniques and analysis is desired.
Multiple operating systems.
Good working knowledge of Active Directory and associated file systems.
Good working knowledge of network topology.
Healthcare environment or 24/7 high availability work environment is desired.
Office productivity software.
General knowledge of ergonomics, space planning, and workstation configurations is desirable.
Strong knowledge of quality control methods and understanding of problem identification and resolution analysis.
Strong organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.
Work independently and as part of a team.
Strong verbal, written, and presentation communication skills.
Ability to articulate technical and user needs in a concise manner easily understood by all.

 

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