Our San Francisco based healthcare client is looking for 2 Technical Support candidates to join their team providing off hours technical user support. If you are interested please apply…

Let’s Work Together!!

The Technical Support consultant assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment.  May assist with informal training of computer/mobile device users.  Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.

Responsibilities
*Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
*Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
*Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.
*Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.
*Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
*Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.
*Formulates service support efforts based on customer schedule needs.
*Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

Hardware
Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.
• Assists with analyzing and defining specifications for user computer/mobile device requirements.
• Configures and installs new hardware and upgrades to existing user system components.
• Ensures proper configuration and performance of installed computer/mobile devices.
• Coordinates installation of computer/mobile devices and peripherals with vendors.
• Assists with the accuracy and integrity of the asset control process.

Software
Performs installation of approved software on computer/mobile devices, following the standard procedures.
• Coordinates installation of computer/mobile device software with customers.
• Configures and installs software upgrades/fixes or patches.
System Maintenance
• Assists with evaluation, analysis and maintenance of computer/mobile devices to meet technical and security standards.
• Under direction and supervision, maintains the proper updates and OS patch configurations.

*Experience supporting healthcare/EHR/EMR via Citrix

*Hospital technical experience REQUIRED

*Microsoft Dynamic Imaging experience (SCCM/DCCM)
*Remedy Service Management software experience
*Ability to stay on task and work with minimal supervision